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Annual Survey 2010 / 11

Call24 is committed to learning from the experiences of its customers, and every year carries out a survey to gauge customers' views on our service.  1,200 questionnaires were distributed in March 2011 to a random sample of customers.

For all areas of the Company's service, customers were asked to score performance on a scale of 1 to 10, where 1 was highly dissatisfied and 10 was highly satisfied.

This year's key findings are as follows:-

• 11 out of 12 areas achieved average satisfaction ratings above 90%.
• The percentage of customers rating the service as good or better remains exceptionally high with scores between 92.66% - 98.82%.

 These are the results achieved against our calls handling and alarm installation / repairs service.