Sheltered & Supported Housing - Monitoring

Monitored, Sheltered & Community Schemes

For sheltered schemes, the monitoring service provides the back-up facility of round the clock monitoring to scheme based staff when it is required. More importantly it gives residents the comfort of knowing that at a push of a button there will always be someone there to answer their call to give help, advice and comfort.

A wide range of additional sensors are available to meet your client's needs, please click here for a copy of our latest Telecare Product Portfolio. Contact us for further details and the availability of these services.

Call24 is an accredited member of the Telecare Services Association for Alarm Installation and Monitoring. This is the industry standard accreditation for response centres like Call24 that offer a comprehensive service for both hard wired sheltered schemes and community based telecare alarms. To achieve this standard Call24 underwent a robust audit every year to ensure standards are being maintained.

Call24 are delighted to receive this recognition of the quality service it provides, and proud of the glowing report which identified several areas of industry wide best practice and affirmation that "Call24 continues to lead the way" in the delivery of Telecare Services.

Call24 operates the Answerlink 3G system and is able to handle calls from the full range of telecare protocols in the UK including Tunstall and BS8521 systems which means that Call24 are capable of monitoring the latest generation of Telecare and Telehealth equipment as well as older legacy Community Alarm and Social Alarm systems. The system has a powerful, yet user friendly reporting facility which allows Call24 to provide a high quality and efficient Telecare monitoring service in an ever more demanding climate. There are many effective but simple to use tools, including those required for TSA Code of Practice compliance and Supporting People. For example, the Answerlink 3G reporting function provides the facility to produce bespoke and standard reports as and when they are required, with full email integration, along with fully integrated Telecare assessment, referral and stock control management.

Please click here for a copy of our Sheltered Housing Resident's Guide to Call24

For more information call us now on freephone 0800 085 0407