Customer Satisfaction survey 2007/08

For all areas of the Company's service, customers were asked to score performance on a scale of 1 to 10, where 1 was highly dissatisfied and 10 was highly satisfied . The mean average performance scores are summarised below with prior year comparators in brackets below.

Note: (1) A score of 7 or above within a ten point scale has been used to define good or higher.

All 15 areas assessed by the Company have maintained high levels of customer satisfaction.

All 15 areas achieved average satisfaction ratings above 9.0 (on a 1 to 10 scale).

The % of customers rating the service as good or better remains high with scores between 95.56% – 96.64%.

A continued reduction in negative comments reducing year on year since 2003 from 46 to 17.

The complete version of the survey can be viewed by clicking here

Our customers were also asked for their comments regarding our service, and a selection are shown below

“I recommended the service to my widowed elderly uncle who was worried about living on his own, he can now depend on the service he receives from Call 24, very confident” Mrs KB Tavistock

“I am so glad that I have Call 24, I feel if I do fall again I will get help quickly . I am grateful for all the help I have had in the past” Mrs BD Plymouth

“I am very grateful for the immediate response, and the reassurance that help is always at hand, just one call and I know that I am safe . I thank each and everyone of my telephone friends and for the practical helpline” Mrs FG Kingsbridge

“As the son of the customer I must express my gratitude and thanks to all the staff who when speaking to mum always use her Christian name and make her feel special . She lives alone and at 86 years old she has every faith in the knowledge that one press of the alarm button will bring instant help, I thank you all” Mrs MG Plymouth

“I have peace of mind just to know you are there, that's enough for me . Thank you for being there” Mrs SH

“It is a wonderful service I feel so safe knowing I can help if needed so quickly” Mrs TM Plymouth

“It is vital to have peace of mind for myself and family, I am very grateful for the service” Mrs RH Plymouth

“Thanks for all you do for me knowing someone is on the end of the phone to help me puts my mind at rest, thank you one and all “Mrs RC Plymouth

“A wonderful service making me feel confident should I require assistance” Mrs RA Plymouth

“It is a very helpful service and they are so good at helping people . I thank you all” Mrs CJ Plymouth

“It provides peace of mind for my mother and above all her family, the operators are always helpful and courteous” Mr AP Plymouth

“I am glad I had Call 24 installed it gives you peace of mind knowing some one is there when you need or want help” Mr VP Plymouth

“The service is excellent for us we have a smoke detector and 2 carbon monoxide sensors” Mr KP Plymouth