Call24 Latest News, Press Releases & Product Updates

Latest developments at Call24 (November 2011)

Exciting developments in the range of services provided by Call24.

In addition to the telecare packages that we offer, Call24 also provides:-

¨ Fixed point lone worker monitoring - ideal for sleeping or waking lone working night staff, or other staff within supported setting

¨ Mobile telecare, by way of mobile phone and GPRS tracking - ideal for younger clients who are being supported to maintain their independence within the greater community

¨ Mobile lone worker monitoring (login/logout and GPRS) ideal for community based home visiting staff

¨ Ambient temperature monitoring - alerts Call24 as to where older clients are not heating their homes appropriately

As well as the above Call24 will shortly be working with one of our equipment suppliers to introduce a combined telecare/telehealth platform, which monitors daily activity alongside predefined vital signs. An example of this is where we are currently working with Plymouth City Council to identify clients who will benefit from this integrated assistive technology.

Call24 publishes it's latest annual report (October 2011)

Please click here for a copy of our latest annual report

Call24 passes latest Telecare Services Association (TSA) audit with flying colours (October 2011)

As part of it's commitment to providing a quality service Call24 is an accredited member of the Telecare Services Association (TSA), which is the representative body for the telecare industry in the UK. To achieve this standard Call24 underwent a robust audit in October 2011 to ensure standards are being maintained.

Trevor Single, Chief Executive Officer of the TSA , said, "I am delighted that Call 24 has achieved accreditation to the TSA 2009 Telecare Code of Practice across the two areas of its service delivery - the Installation and Monitoring Modules. The Code of Practice is recognised as the national quality standard for the delivery of telecare across the UK and Call 24, having previously achieved accreditation to the 2005 Code has successfully made the transition to the even more challenging standards contained within the current version".

Call24 are delighted to receive this recognition of the quality service it provides, and proud of the glowing report which identified several areas of industry wide best practice and affirmation that "Call24 continues to lead the way" in the delivery of Telecare Services.

Media contact: Andrew Hodgkins, Call24, on 01752 787683

Press Release - Lucky escape for Plymouth pensioner thanks to life saving alarm (July 2010)

A Plymouth pensioner was saved when his carbon monoxide detector alerted Call24, a Plymouth response centre.

After failing to get a response from the pensioner when they phoned him, the operator at Call24 called the Fire Service.

The 89 year old man, who is hard of hearing had agreed to let contractors pressure wash a driveway and they had placed the unit near the garage in order to get a water supply.

Fumes from the pressure washer unit quickly built up into the garage and into the house. This triggered the alarm which is fitted with both carbon monoxide and smoke detectors.

The pensioner’s daughter, Glenda Robson, said: “What a fantastic service. Dad is deaf and doesn’t always hear the alarm. But the fact that it is linked directly to Call24, they were able to save him just in the nick of time.”

Paul Slaven from the Devon & Somerset Fire & Rescue Service said: “The swift intervention by Call24 saved the pensioner from being exposed to high levels of carbon monoxide. He had been exposed to the fumes for a very short time before our intervention and had a lucky escape. Carbon monoxide detectors can save your life.”

Howard Toplis, Chief Executive of Call24 said: “Our staff are well trained to act quickly in such circumstances and I am proud that they were able to help this gentleman before there were any serious consequences.”

“Carbon monoxide gas (CO) is often known as the silent killer and these sensors are an ideal protection for those people who may have physical difficulties such as deafness or dementia, as it detects the presence of CO and automatically alerts the response centre. So, even if you don’t hear it, our staff at Call24 will.”

Media Contact: Mark Stephenson, Call24 on 07805.054036 or Paul Slaven, Devon & Somerset Fire & Rescue Service on 01392 872259

Press Release - Spreading the word pays off for Brixton pensioner (30th June 2010)

Recommending a friend to a Plymouth based alarm monitoring centre has paid off for a resident of Tor Homes’ sheltered housing scheme in Brixton, near Plymouth, Devon.

Call24 which operates a life-saving, personal alarm and 24/7 monitoring service, runs the “Recommend a Friend” scheme. The Tor Homes’ resident was one of the first customers to receive, not just one, but two £20 shopping vouchers, having recommended two friends.

Anna Read from Call24 explains: “We often receive word of mouth recommendations saying how Call24 is such a valuable service that helps people to stay in their own homes, so we wanted to say thanks.”

Call24 is a partnership between affordable housing provider, Tor Homes, and Plymouth City Council. It provides round-the-clock response to over 9,500 people and enables them to stay independent within their own home.

At the touch of a button, people have immediate access to help from specially trained staff at the response centre, based in Plymouth.

Any Call24 customers who would like to recommend a friend can call our freephone number 0800 085 0407.

Media Contact: Mark Stephenson, Call24 on 07805.054036