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How quickly do Call24 answer

Why This Is Important

This measure shows the amount of time it takes from when a person places an alarm call, until a Call24 operator answers. This time is important because the sooner we answer your call the sooner we can get the assistance you need.  Call24 answer over 75% of calls within 5 seconds, and normally 100% within 60 seconds.  Rapid response to a medical emergency, fire, or other incident enables officers to more effectively deal with your emergency.

These response times are significantly better than the industry target set by the Telecare Services Association; by using Call24 you can rely not just on a top quality service but one which is at hand 24/7 to handle your call very promptly indeed.

 The table below shows Call24's call response times for the month of October 2011.