Responsive Housing Repairs Calls Handling

Our service

Call24 has substantial experience in delivering responsive housing repair and general calls handling services on behalf of a range of Housing Associations and Local Authorities.

We can provide a robust 24/7 call monitoring solution and respond in accordance with your policies and procedures. All calls will be logged on our database and voice recorded, and we can e mail you a schedule of all your calls and activity.

Effective partnership working with Call24 can offer a very cost effective solution to your out of hour's call requirements and business continuity issues.

Customer Care

The team at Call24 are trained to deal with repair and general calls and genuinely care about providing a quality service. All of our operator's have passed NVQ Level 2 in Customer Service.

Response times

Call24 answer over 75% of calls within 5 seconds. A prompt response to potential emergencies is very important and reflects our commitment to providing a quality service.

Accreditation

As a Telecare Services Association accredited organisation you have the reassurance that your calls are being managed in a professional and well run centre.

Organisations with TSA Code accreditation are rigorously assessed each year to ensure their services are in line with their very high standards.

The TSA code is an assurance of quality. When you work with a code accredited organisation you can be sure that they have your best interests in mind.